Sports / Live
These Terms & Conditions form the agreement between you and ace34 whenever you access our lobby, place a wager or move funds through your account wallet. Access and eligibility depend on your local law and the regions we support — read these terms carefully before you start.
By creating an account or continuing to use the ace34 platform, you confirm that you have read, understood and accepted these Terms & Conditions in full. The terms apply to every action taken inside your account — browsing the lobby, opening a live table, running a slots session, depositing via bKash or withdrawing to your Upay wallet. Where a specific product area such as sportsbook, live casino or crash games carries its own supplementary rules, those rules sit alongside these terms and do not replace them. If any part of this agreement conflicts with a supplementary rule, the supplementary rule applies to that product area only. We may revise these terms at any time; the revised version takes effect as soon as it is published on this page. Continuing to use your account after a revision means you accept the updated terms. If you do not accept a change, stop using your account and contact our support team to close it. We do not waive any right under these terms simply by not enforcing it on one occasion. Your use of the platform is also subject to our Privacy Policy, which forms part of this overall agreement. Access and eligibility remain conditional on your local law and the eligible regions we serve.
Not every action on the platform carries the same set of obligations. Understanding what these terms cover — and what sits outside them — helps you know exactly where this agreement starts and stops. The four areas below map out the boundary clearly so there is no ambiguity when you use your account, move funds or follow a link away from our pages.
Rules covering registration, identity verification, login credentials and account closure fall fully within this policy. Any restriction on access based on regional eligibility is also governed here. If your local law affects your ability to use the platform, these terms reflect that boundary.
All deposits and withdrawals processed through your account wallet — including bKash and Upay transfers — are subject to these terms. Transaction limits, reversal conditions and wallet verification steps are set out in the account area and form part of this agreement.
Game titles, lobby copy, promotional notices and any content we publish on ace34 pages are covered by these terms. You may not copy, redistribute or commercially use any content from our platform without written permission from us.
Game content supplied by studios in our lobby — such as PlayStar, Pragmatic Play, Microgaming, CQ9, Bigtime Gaming and JDB — operates under each studio's own end-user terms. Links to external pages are outside this policy; we are not responsible for third-party content or conduct.
These terms are not one-directional. You have clear, practical actions available to you whenever a question arises about your account data, transaction history or the terms themselves. If you believe a record in your account is inaccurate — a wallet balance, a wager log or a personal detail — you can raise a correction request directly through our support channel. We will review and respond based on the information we hold. If you want to understand why a specific transaction was declined or reversed, the account transaction page shows the status and reason code for each entry; our support team can walk you through what that means. Requesting a full copy of your account activity is possible by contacting support in writing. We aim to handle every request fairly and within a reasonable time, though we do not commit to a fixed processing window because verification steps vary. Your ability to exercise these rights depends on your account standing and on applicable local law in the eligible regions we serve.
Open your account transaction history to check deposit entries, withdrawal status and wager logs. Each entry carries a status code you can ask support to clarify if the reason is not clear from the account page itself.
If a name, contact number or linked wallet — such as your bKash or Upay number — appears incorrectly, raise a correction through support. We will ask for verification before making any change to sensitive account fields.
Any clause in these terms that is unclear to you can be queried directly with our support team. Submit your question in writing via the contact route published on this site so there is a record of both the query and our response.
You may ask us to close your account at any time by contacting support. Any settled balance in your wallet at closure will be returned subject to standard verification checks and applicable withdrawal conditions shown in your account.
If a clause in these terms raises a question, or if you want to dispute a decision made under this policy, use the contact routes published on this site. We do not publish operating hours we cannot verify — check the support page for current availability. Always include your account reference when you write to us so we can locate your record without delay.
Open the chat widget from any page in your account. Describe your terms query and include your account ID so the support agent can pull your record immediately.
Send a written query to the support address listed on the contact page. Written queries create a record for both sides, which is useful when raising a formal dispute under these terms.
The Help Centre linked from your account dashboard covers common terms questions — transaction conditions, account closure steps and wallet verification. Check there first before opening a support ticket.
We hold your account data only for as long as it is needed to operate your account and meet the obligations set out in these terms. When you close your account, we retain records for the period required by applicable law in eligible regions — after that, we remove personal data from active systems. For any formal request to know what data we hold about you, contact our support team in writing via the published email route.
We use cookies to keep your session active, remember your wallet preference and measure how the lobby is used. The cookie settings panel in your browser lets you manage or clear these at any time without affecting your account credentials.
Your login credentials are your responsibility under these terms. Do not share your password with anyone. If you suspect unauthorised access, use the password reset path shown on the login page and contact support immediately to flag the activity.
Transaction records — including bKash deposits and Upay withdrawals — are held in line with the retention period required by applicable regulation in eligible regions. You can request a summary of your transaction history through our support team at any time.
When we update these terms, the revised version goes live on this page immediately. We may notify you by email or by an in-account notice, but the published page is always the authoritative version. Check back here if you have a question about what changed.
Real questions from people reading these terms — answered plainly so you know exactly where you stand before you use your account.
Yes. Every deposit and withdrawal processed through your account wallet — whether via bKash or Upay — falls under these terms. The specific limits and verification steps for each method are shown in the wallet section of your account. Contact support if a transaction status is unclear.
The updated version takes effect as soon as it is published on this page. Continuing to use your account after a change counts as acceptance of the revised terms. If you do not accept the change, contact support to arrange account closure before using the platform again.
Access and eligibility depend entirely on your local law and the regions we currently serve. We do not override local legal restrictions. If you are uncertain whether use of the platform is permitted in your region, seek advice from a qualified local source before opening or continuing to use an account.
Raise your dispute in writing through the email support route published on the contact page. Include your account ID and a clear description of the decision you are questioning. Written disputes create a traceable record that both sides can refer to throughout the review process.
Studios such as PlayStar, Pragmatic Play, Microgaming, CQ9, Bigtime Gaming and JDB supply game content and operate under their own end-user terms alongside ours. Our terms govern your account and wallet activity; each studio's terms govern the mechanics and conduct of their individual game titles.
We retain account and transaction records for the period required by applicable law in the eligible regions we serve. Once that retention period expires, personal data is removed from active systems. You can request a summary of what we currently hold by contacting our support team in writing.