ace34 Privacy Policy: How We Handle Your Information
ace34 collects and uses your personal data only to operate your account, process transactions through supported payment rails like bKash and Upay, and keep your session secure. This policy explains what we collect, why we collect it, and what choices you have — written plainly so you can make informed decisions about your account.
Account data handled with care
bKash and Upay transaction records protected
Your choices respected
Contact route always open
POLICY FOUNDATION
What This Policy Covers and Why It Exists
When you open an account with ace34, you share certain details with us — your name, contact address, login credentials and payment identifiers such as your bKash wallet number or Upay account reference. We collect this information because it is necessary to verify your identity, process deposits and withdrawals, and keep your account functioning as you expect. We do not collect payment data beyond what is needed to complete a specific transaction, and we do not store full wallet credentials on our servers after a session closes. Beyond direct account data, our platform records session activity: pages visited, device type, browser version and approximate connection region. This helps us detect unusual login patterns and protect your account from unauthorised access. We may also use aggregated, anonymised session data to understand which parts of the lobby are used most — this data cannot identify you individually. Your data is not sold to third parties. Where we share data with payment processors handling bKash or Upay transfers, that sharing is limited strictly to what those processors need to complete your transaction. Access and data handling depend on your local law and the eligible regions where ace34 operates.
bKash wallet reference
Upay account identifier
Session and device logs
Account login history
SCOPE AND BOUNDARIES
Where This Policy Applies Across Your Account
Not every interaction with ace34 falls under this single document. Understanding what is inside and outside this policy helps you know which rules apply when you take a specific action — whether that is logging in, making a deposit, browsing the game lobby or clicking a link that leaves our platform entirely.
Account Access
Login events, password resets and session tokens are fully covered by this policy. We log each access event against your account ID so you can request a history if something looks unfamiliar.
Transactions
Deposit and withdrawal records processed through bKash or Upay are covered here. We retain these records for as long as required by applicable financial rules in eligible regions.
Site Content and Lobby
How you browse game categories, which titles you open and how long you spend in a session are covered. This data is used only for account security and aggregate lobby analysis — never for profiling you individually.
Third-Party Services
Links to external payment apps, game studio interfaces or any service outside the ace34 domain are not covered by this policy. Those services have their own privacy terms, which we have no control over.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices available to you at any point your account is active. Reviewing what we hold about you is straightforward: open the account settings page and check the profile and transaction history sections — these show the data fields we actively maintain. If something is incorrect, such as a mismatched contact number or an outdated payment identifier, you can update it directly in the account settings or submit a correction request to our support channel. We will confirm any change within the timeframe shown in our published support process. If you want to understand exactly which records we hold beyond what is visible in your account panel, you can submit a data inquiry through the support route listed on this page. Where deletion is permitted under applicable local law and does not conflict with financial record-keeping obligations, we will action that request and confirm the outcome to you. Eligibility for specific rights depends on your location and the laws that apply in your region.
Review Your Records
Open the profile and transaction history sections in your account panel to see the data fields we currently hold and maintain for your account.
Correct Account Details
Update a contact number, email address or payment identifier directly in account settings, or ask our support team to apply the correction on your behalf.
Raise a Data Question
Submit a data inquiry through our published support route if you want details about records not visible in your account panel. We respond through the same channel.
Request Support on Deletion
Where local law permits and financial obligations allow, contact us to discuss removing specific data. We will explain what can be actioned and what must be retained.
REACH OUR TEAM
Contact Routes for Privacy Questions
If you have a question about this policy, want to submit a data request or need to flag a concern about how your information is being handled, use the contact routes published on the ace34 platform. We do not accept privacy requests through social channels or unofficial addresses — use only the routes below to make sure your request is received and tracked properly.
Live Chat
Open the chat icon from any page inside your logged-in account. State that your query relates to a privacy or data matter so it reaches the right team.
Email Support
Send a written request to the support email address listed in the Contact section of the ace34 website. Include your registered account identifier so we can locate your record.
Help Centre
The Help Centre on the ace34 site includes a form for submitting account and policy queries. Completed forms are logged and assigned a reference number for follow-up.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security
ace34 applies access controls and encryption to the data stored in your account. Session tokens expire after inactivity, and payment identifiers such as bKash or Upay references are handled only within the transaction flow — they are not stored in plain form after a session closes. Cookie files placed on your device track session state and basic browsing behaviour within the platform; they do not track you across unrelated websites. You can manage cookie preferences through your browser settings. We retain account records for as long as your account is active or as required by applicable rules in eligible regions. Once retention periods expire and no legal obligation exists to keep specific records, we delete or anonymise them. If our data handling practices change in a material way, we will update this policy and notify you through your registered contact details.
Account Encryption
Login credentials and session tokens are encrypted in storage and in transit. Payment details passed through bKash or Upay flows are handled within the processor's own secure environment.
Cookie Controls
Cookies on ace34 cover session state and on-site activity only. You can review and adjust cookie settings through the browser you use to access the platform.
Data Retention
We keep your records for the period your account is active and for any additional time required under local financial or operational rules. After that, data is deleted or anonymised.
Policy Update Notice
When this privacy policy changes in a way that affects your rights or how your data is used, we will inform you through your registered contact detail before the change takes effect.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Privacy on ace34
These questions cover the situations we hear about most from account holders. If your question is not here, use the support routes listed on this page to submit it directly.
What personal data does ace34 collect when I open an account?
We collect the details you provide during registration — name, contact address and email — plus the payment identifiers you use, such as a bKash wallet number or Upay account reference. We also log device type, browser version and session timestamps for security purposes.
Is my bKash or Upay wallet number stored permanently?
Your payment identifier is recorded in your transaction history so you can review past deposits and withdrawals. Full wallet credentials are not stored in plain text after a transaction closes. The history record shows only enough detail to identify the payment method used.
Can I see all the data ace34 holds about me?
Your account panel shows the primary data fields we maintain: profile details, transaction history and session logs. If you need a more complete picture of your stored records, submit a data inquiry through the support email or Help Centre form listed on this page.
How do I correct wrong information in my account?
Open the profile section in your account settings and update the field directly. If the field is locked or you cannot edit it yourself, contact support through live chat or email and request the correction. We confirm changes once they are applied.
Does ace34 share my data with third parties?
We share data only where it is necessary — for example, passing a payment identifier to the bKash or Upay processor to complete your transaction. We do not sell your data, and we do not share it with advertising networks or unrelated commercial parties.
What happens to my data if I close my account?
When your account is closed, we retain records for the period required by applicable rules in eligible regions — typically to meet financial record-keeping obligations. After that retention period ends, data is deleted or anonymised. Eligibility and timelines depend on your local law.
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